January 25, 2011
Every client interaction is an opportunity to gain the client's faith or lose the business. Successful client service professionals understand the importance of putting their client first and focusing every meeting on addressing their client's needs. This seminar prepares client service team members to plan and participate in meetings that will strengthen client relationships. Using real-life scenarios, participants will engage in role-plays and work on their client meeting skills. You will acquire skills through group exercises and intensive coaching. Participants completing this course will be able to: Present information clearly, Create a clear agenda in advance for more productive meetings, understand communication styles (theirs and their client's) and improve their listening skills and enhance how they probe for information
Online registration is currently closed.
Please either call 212-382-6663 or come directly to the program.
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SAVE MONEY: Do you want to save 20% on this class? Firms with fewer than 10 attorneys receive a 20% discount if 2 or more register for the same CLE program. Firms with 10 or more attorneys receive a 20% discount if 4 or more register for the same CLE program. If this discount applies, please do not register online. You must call the City Bar Center for CLE - 212-382-6663.
CLE
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New York, California & New Jersey: 3.5 in skills. Illinois Credit: 3.25 general MCLE credits.
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